Document360 experienced a minor incident on November 3, 2025, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Nov 03, 2025, 07:35 AM UTC
The knowledge base site version 2 has observed a slowness in and spike in response time. Based on our analysis this is due high CPU consumption, we have taken mitigation measure to scale up and bring down resource consumption. We are currently monitoring the situation.
- resolved Nov 03, 2025, 11:30 AM UTC
Post-incident analysis revealed the CPU spike was triggered by a sustained influx of low-threshold malicious payloads that evaded detection by the existing WAF and DoS mitigation layers. The threat actor exploited gaps in rule sensitivity, bypassing anomaly scoring mechanisms. Mitigation involved reinforcing WAF heuristics, implementing adaptive rate-limiting. Current Status: All systems have been stabilized and are operating normally with no residual impact.