Document360 incident

High response time for KB sites in EU Environment

Minor Resolved View vendor source →

Document360 experienced a minor incident on February 17, 2026, lasting 6d 13h. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 10:11 AM UTC
Resolved
Feb 24, 2026, 12:00 AM UTC
Duration
6d 13h
Detected by Pingoru
Feb 17, 2026, 10:11 AM UTC

Update timeline

  1. investigating Feb 17, 2026, 10:11 AM UTC

    We have noticed an incident in EU Knowledge base site, the service has been stabilized now we are currently investigating the issue.

  2. resolved Feb 24, 2026, 12:00 AM UTC

    The issue was the result of a db cluster change which resulted in temporary connection issue. We will be taking steps to improve the connection resilience to avoid such incidents in the future.