Document360 experienced a minor incident on March 29, 2026, lasting 18d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 29, 2026, 03:25 AM UTC
We’ve identified an issue in EU environment causing slower-than-usual response times within the application. Our team is actively working on a fix, and we appreciate your patience.
- monitoring Mar 29, 2026, 03:32 AM UTC
We’ve identified that a recent update to our caching system caused the slowdown. We’ve taken steps to address this and are keeping a close watch on the service to make sure everything stays running smoothly.
- resolved Apr 16, 2026, 05:11 AM UTC
The systems are now operational and the issue is now resolved.