DocNetwork Outage History

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DocNetwork had 4 outages in the last 2 years totaling 9h 9m of downtime — averaging 0.2 incidents per month.

There were 4 DocNetwork outages since April 18, 2025 totaling 9h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docnetwork.org

Minor June 22, 2026

CampDoc and SchoolDoc are unreachable for some clients

Detected by Pingoru
Jun 22, 2026, 02:11 PM UTC
Resolved
Jun 22, 2026, 08:10 PM UTC
Duration
5h 59m
Affected: Application
Timeline · 5 updates
  1. investigating Jun 22, 2026, 02:11 PM UTC

    CampDoc and SchoolDoc are unreachable for some clients due to a problem with a primary networking provider. We are working with the networking provider to correct the problem.

  2. identified Jun 22, 2026, 02:27 PM UTC

    Cloudflare, a core networking provider for CampDoc and SchoolDoc, has acknowledged increased error rates across their services. This is interrupting access to CampDoc and SchoolDoc for many clients. We are monitoring Cloudflare's bulletins and will provide updates as they are available.

  3. monitoring Jun 22, 2026, 03:02 PM UTC

    Cloudflare has taken steps to mitigate the problem in their network, and many users are reporting restored access. We continue to monitor access to CampDoc and SchoolDoc.

  4. monitoring Jun 22, 2026, 03:59 PM UTC

    Cloudflare reports that engineers continue traffic engineering work to mitigate the impact of the netowkr break. Most CampDoc and SchoolDoc clients report being able to access the application. This incident will remain in the Monitoring phase until Cloudflare has closed their incident.

  5. resolved Jun 22, 2026, 08:10 PM UTC

    While Cloudflare's incident remains open officially on their status page, CampDoc and SchoolDoc clients no longer report problems with access our application.

Read the full incident report →

Critical November 18, 2025

CampDoc and SchoolDoc unreachable

Detected by Pingoru
Nov 18, 2025, 12:06 PM UTC
Resolved
Nov 18, 2025, 03:06 PM UTC
Duration
2h 59m
Affected: Application
Timeline · 5 updates
  1. identified Nov 18, 2025, 12:06 PM UTC

    CampDoc and SchoolDoc are unreachable due to a problem with a primary networking provider. The provider has acknowledged the problem and is working to resolve it.

  2. identified Nov 18, 2025, 01:02 PM UTC

    Our networking provider continues to investigate the problem. No estimated resolution time is yet available.

  3. identified Nov 18, 2025, 01:53 PM UTC

    Our networking provider, Cloudflare, continues to investigate the problem. No estimated resolution time is yet available.

  4. monitoring Nov 18, 2025, 02:53 PM UTC

    Our networking provider, Cloudflare, has marked this issue as Resolved. Access to CampDoc and SchoolDoc is working at this time. We are monitoring the fix and will mark the issue Resolved if the correction is sustained.

  5. resolved Nov 18, 2025, 03:06 PM UTC

    Access to CampDoc and SchoolDoc has been restored. We will continue to monitor Cloudflare's status throughout the day.

Read the full incident report →

Minor October 20, 2025

Reports problem

Detected by Pingoru
Oct 20, 2025, 10:34 AM UTC
Resolved
Oct 20, 2025, 10:44 AM UTC
Duration
10m
Affected: Application
Timeline · 4 updates
  1. identified Oct 20, 2025, 10:34 AM UTC

    Our systems have largely recovered from this morning's widespread AWS outage. We are troubleshooting a remaining problem with producing Reports in PDF format. Reports can still be generated in CSV format.

  2. identified Oct 20, 2025, 10:35 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 10:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 10:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 18, 2025

Payment processing errors

Detected by Pingoru
Apr 18, 2025, 07:05 PM UTC
Resolved
Apr 18, 2025, 07:05 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 18, 2025, 07:05 PM UTC

    Our payment processing vendor experienced incidents during the 11:00 am and 2:00 pm US Eastern Time hours that affected our ability to process transactions. The issue has been resolved, and all systems are now functioning normally.

Read the full incident report →