DocNetwork experienced a critical incident on November 18, 2025 affecting Application, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:06 PM UTC
CampDoc and SchoolDoc are unreachable due to a problem with a primary networking provider. The provider has acknowledged the problem and is working to resolve it.
- identified Nov 18, 2025, 01:02 PM UTC
Our networking provider continues to investigate the problem. No estimated resolution time is yet available.
- identified Nov 18, 2025, 01:53 PM UTC
Our networking provider, Cloudflare, continues to investigate the problem. No estimated resolution time is yet available.
- monitoring Nov 18, 2025, 02:53 PM UTC
Our networking provider, Cloudflare, has marked this issue as Resolved. Access to CampDoc and SchoolDoc is working at this time. We are monitoring the fix and will mark the issue Resolved if the correction is sustained.
- resolved Nov 18, 2025, 03:06 PM UTC
Access to CampDoc and SchoolDoc has been restored. We will continue to monitor Cloudflare's status throughout the day.