DocNetwork experienced a minor incident on October 20, 2025 affecting Application, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- identified Oct 20, 2025, 10:34 AM UTC
Our systems have largely recovered from this morning's widespread AWS outage. We are troubleshooting a remaining problem with producing Reports in PDF format. Reports can still be generated in CSV format.
- identified Oct 20, 2025, 10:35 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 10:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:44 AM UTC
This incident has been resolved.