dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

Minor Resolved View vendor source →

dLocal experienced a minor incident on August 30, 2026 affecting Colombia - Payment Processors, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 08:43 PM UTC
Resolved
Aug 31, 2026, 01:07 AM UTC
Duration
4h 23m
Detected by Pingoru
Aug 30, 2026, 08:43 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Aug 30, 2026, 08:43 PM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. investigating Aug 30, 2026, 10:40 PM UTC

    We are still investigating this issue. We will provide an update as soon as possible

  3. investigating Aug 31, 2026, 01:06 AM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 31, 2026, 01:07 AM UTC

    We are continuing to investigate this issue.