dLocal incident

[Pinelabs] Apparent incident with payment processing in India

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 13, 2026 affecting India - Payment Processors, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 06:30 PM UTC
Resolved
May 13, 2026, 07:56 PM UTC
Duration
1h 25m
Detected by Pingoru
May 13, 2026, 06:30 PM UTC

Affected components

India - Payment Processors

Update timeline

  1. investigating May 13, 2026, 06:30 PM UTC

    We have identified some processing issues with Pinelabs in India. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 13, 2026, 07:56 PM UTC

    This incident has been resolved.