dLocal incident

[CITIBANAMEX] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on October 18, 2026 affecting Mexico - Payment Processors, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2026, 08:40 AM UTC
Resolved
Oct 18, 2026, 09:37 AM UTC
Duration
57m
Detected by Pingoru
Oct 18, 2026, 08:40 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Oct 18, 2026, 08:40 AM UTC

    We have identified some processing issues with CITIBANAMEX in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Oct 18, 2026, 09:37 AM UTC

    This incident has been resolved.