dLocal incident

Apparent incident with Payment method - Master card - Payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 4, 2026 affecting Mexico - Payment Processors, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:10 AM UTC
Resolved
May 04, 2026, 08:17 AM UTC
Duration
2h 6m
Detected by Pingoru
May 04, 2026, 06:10 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating May 04, 2026, 06:10 AM UTC

    We have identified some processing issues with Banorte, Hey Banregio in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 04, 2026, 08:17 AM UTC

    This incident has been resolved.