Dispatch had 11 outages in the last 2 years totaling 838h 25m of downtime — averaging 0.5 incidents per month.
There were 11 Dispatch outages since September 26, 2024 totaling 838h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Notifications are currently delayed. We have identified the cause and are working on mitigating the impact.
This incident has been resolved.
Dispatch notification delivery is currently disrupted due to issues with our cloud provider. Reports are also impacted by this issue. We are working on a resolution.
We are seeing improvements but continue to monitor
We are continuing to monitor for any further issues.
This incident has been resolved
Our third party reporting provider is experiencing an outage which impacts reporting in Dispatch Manage and Work. We are actively investigating the issue with the provider.
A fix has been deployed and we are monitoring.
This incident has been resolved.
Due to an issue at Cloudflare users may experience intermittent issues on Web and Mobile, including payment processing pages.
This incident has been resolved.
Due to an issue with our cloud provider, Dispatch availability was impacted from about 2:50AM ET - 5:35 AM ET. We are monitoring the systems.
We are currently experiencing a delay in sending Notifications including Inbox messages. Some enterprise customers may also experience delays in picking up messages. Users may not be able to access Calendar Events in Manager and Field.
We are seeing resolution of the earlier delays. We will continue to monitor and will provide additional updates as needed.
This incident has been resolved.
We are currently working on an issue related to our SMS notifications not being sent. This is actively being worked on and we will provide an update shortly.
This issue is still ongoing and we are continuing to work on a resolution. Thank you for being patient.
We are continuing to work on a resolution. Thank you for being patient.
We are continuing to work on a resolution. Thank you for your continued patience.
We are beginning to see SMS notifications resume and are continuing to monitor. Messaging via Inbox/Communicate is still affected. Access Codes for login purposes and job/appointment status notifications are resuming.
SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate is still affected.
SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate has also been restored and we are continue to monitor.
This incident has been resolved.
From 8pm EST Tuesday to 9:45am EST Wednesday Dispatch experiance an issue where updates to external systems were not processed. The data in Dispatch is correct. We are working on resending updates to the external systems to bring everything inline.
We continue to process updates to the external systems, but many of the updates to external systems have been processed.
This incident has been resolved.
Please note users may be seeing issues with scheduling and statusing jobs. We are currently investigating and will provide an update shortly.
This incident has been resolved
Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.
Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.
Account messages are improving and the error rate is very low, but there are still intermittent errors. If they are not loading for your, you can try to refresh or navigate away and back tot he page and the message may load on the 2nd try. We continue to work with our provider on the issue.
This incident has been resolved
Users may be experiencing issues accessing our Web application, work.dispatch.me, and Mobile apps. We are working on the issue now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you for being patient.