Dispatch incident

Notifications, Inbox, and Outbound Connector Message Delays

Minor Resolved View vendor source →

Dispatch experienced a minor incident on September 25, 2025 affecting Email and Connector Integration Endpoints and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 12:27 AM UTC
Resolved
Sep 25, 2025, 01:44 AM UTC
Duration
1h 16m
Detected by Pingoru
Sep 25, 2025, 12:27 AM UTC

Affected components

EmailConnector Integration EndpointsThird Party Integrations and ProvidersSMSInbox

Update timeline

  1. investigating Sep 25, 2025, 12:27 AM UTC

    We are currently experiencing a delay in sending Notifications including Inbox messages. Some enterprise customers may also experience delays in picking up messages. Users may not be able to access Calendar Events in Manager and Field.

  2. monitoring Sep 25, 2025, 01:12 AM UTC

    We are seeing resolution of the earlier delays. We will continue to monitor and will provide additional updates as needed.

  3. resolved Sep 25, 2025, 01:44 AM UTC

    This incident has been resolved.