Dispatch Outage History

Dispatch had 10 outages in the last 2 years totaling 836h 50m of downtime — averaging 0.4 incidents per month.

There were 10 Dispatch outages since September 26, 2024 totaling 836h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dispatch.me

Minor May 8, 2026

Issue with Cloud Provider

Detected by Pingoru: May 08, 2026, 03:05 AM UTC
Resolved: May 08, 2026, 01:29 PM UTC
Duration: 10h 23m

Affected: EmailDashboards and ReportsAWS ec2-us-east-1SMSInboxNotifications Events

Timeline · 4 updates

identified May 08, 2026, 03:05 AM UTC

Dispatch notification delivery is currently disrupted due to issues with our cloud provider. Reports are also impacted by this issue. We are working on a resolution.
monitoring May 08, 2026, 03:09 AM UTC

We are seeing improvements but continue to monitor
monitoring May 08, 2026, 04:28 AM UTC

We are continuing to monitor for any further issues.
resolved May 08, 2026, 01:29 PM UTC

This incident has been resolved

Read the full incident report →

Minor January 6, 2026

Reporting Accessibility

Detected by Pingoru: Jan 06, 2026, 05:07 PM UTC
Resolved: Jan 06, 2026, 05:33 PM UTC
Duration: 25m

Affected: Dashboards and Reports

Timeline · 3 updates

identified Jan 06, 2026, 05:07 PM UTC

Our third party reporting provider is experiencing an outage which impacts reporting in Dispatch Manage and Work. We are actively investigating the issue with the provider.
monitoring Jan 06, 2026, 05:24 PM UTC

A fix has been deployed and we are monitoring.
resolved Jan 06, 2026, 05:33 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Partner Outage

Detected by Pingoru: Nov 18, 2025, 01:32 PM UTC
Resolved: Nov 18, 2025, 03:39 PM UTC
Duration: 2h 7m

Affected: Mobile ApplicationsWeb Applications

Timeline · 2 updates

identified Nov 18, 2025, 01:32 PM UTC

Due to an issue at Cloudflare users may experience intermittent issues on Web and Mobile, including payment processing pages.
resolved Nov 18, 2025, 03:39 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

System Issue due to issue with cloud provider

Detected by Pingoru: Oct 20, 2025, 10:05 AM UTC
Resolved: Oct 20, 2025, 07:00 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 20, 2025, 10:05 AM UTC

Due to an issue with our cloud provider, Dispatch availability was impacted from about 2:50AM ET - 5:35 AM ET. We are monitoring the systems.

Read the full incident report →

Minor September 25, 2025

Notifications, Inbox, and Outbound Connector Message Delays

Detected by Pingoru: Sep 25, 2025, 12:27 AM UTC
Resolved: Sep 25, 2025, 01:44 AM UTC
Duration: 1h 16m

Affected: EmailConnector Integration EndpointsThird Party Integrations and ProvidersSMSInbox

Timeline · 3 updates

investigating Sep 25, 2025, 12:27 AM UTC

We are currently experiencing a delay in sending Notifications including Inbox messages. Some enterprise customers may also experience delays in picking up messages. Users may not be able to access Calendar Events in Manager and Field.
monitoring Sep 25, 2025, 01:12 AM UTC

We are seeing resolution of the earlier delays. We will continue to monitor and will provide additional updates as needed.
resolved Sep 25, 2025, 01:44 AM UTC

This incident has been resolved.

Read the full incident report →

Minor July 21, 2025

Dispatch SMS Notification Issues

Detected by Pingoru: Jul 21, 2025, 02:30 PM UTC
Resolved: Aug 08, 2025, 04:20 PM UTC
Duration: 18d 1h

Affected: Mobile ApplicationsWeb ApplicationsSMSInbox

Timeline · 8 updates

identified Jul 21, 2025, 02:30 PM UTC

We are currently working on an issue related to our SMS notifications not being sent. This is actively being worked on and we will provide an update shortly.
identified Jul 21, 2025, 05:42 PM UTC

This issue is still ongoing and we are continuing to work on a resolution. Thank you for being patient.
identified Jul 21, 2025, 08:40 PM UTC

We are continuing to work on a resolution. Thank you for being patient.
identified Jul 22, 2025, 01:19 PM UTC

We are continuing to work on a resolution. Thank you for your continued patience.
monitoring Jul 22, 2025, 04:26 PM UTC

We are beginning to see SMS notifications resume and are continuing to monitor. Messaging via Inbox/Communicate is still affected. Access Codes for login purposes and job/appointment status notifications are resuming.
monitoring Jul 22, 2025, 09:09 PM UTC

SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate is still affected.
monitoring Jul 23, 2025, 02:11 PM UTC

SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate has also been restored and we are continue to monitor.
resolved Aug 08, 2025, 04:20 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 19, 2025

Intermittent Data Processing

Detected by Pingoru: Feb 19, 2025, 03:31 PM UTC
Resolved: Feb 19, 2025, 09:20 PM UTC
Duration: 5h 48m

Affected: EmailConnector Integration EndpointsThird Party Integrations and ProvidersSMS

Timeline · 3 updates

identified Feb 19, 2025, 03:31 PM UTC

From 8pm EST Tuesday to 9:45am EST Wednesday Dispatch experiance an issue where updates to external systems were not processed. The data in Dispatch is correct. We are working on resending updates to the external systems to bring everything inline.
monitoring Feb 19, 2025, 08:04 PM UTC

We continue to process updates to the external systems, but many of the updates to external systems have been processed.
resolved Feb 19, 2025, 09:20 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 2, 2025

Scheduling and Status Issues

Detected by Pingoru: Jan 02, 2025, 05:28 PM UTC
Resolved: Jan 02, 2025, 05:46 PM UTC
Duration: 17m

Affected: Mobile ApplicationsWeb Applications

Timeline · 2 updates

investigating Jan 02, 2025, 05:28 PM UTC

Please note users may be seeing issues with scheduling and statusing jobs. We are currently investigating and will provide an update shortly.
resolved Jan 02, 2025, 05:46 PM UTC

This incident has been resolved

Read the full incident report →

Minor November 20, 2024

Account Message are displaying intermittently in Manage and Work

Detected by Pingoru: Nov 20, 2024, 07:56 PM UTC
Resolved: Dec 06, 2024, 05:41 PM UTC
Duration: 15d 21h

Affected: Web Applications

Timeline · 4 updates

identified Nov 20, 2024, 07:53 PM UTC

Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.
identified Nov 20, 2024, 07:56 PM UTC

Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.
identified Nov 22, 2024, 07:34 PM UTC

Account messages are improving and the error rate is very low, but there are still intermittent errors. If they are not loading for your, you can try to refresh or navigate away and back tot he page and the message may load on the 2nd try. We continue to work with our provider on the issue.
resolved Dec 06, 2024, 05:41 PM UTC

This incident has been resolved

Read the full incident report →

Minor November 11, 2024

Application Accessibility

Detected by Pingoru: Nov 11, 2024, 04:42 PM UTC
Resolved: Nov 11, 2024, 05:37 PM UTC
Duration: 55m

Affected: Mobile ApplicationsWeb Applications

Timeline · 3 updates

identified Nov 11, 2024, 04:42 PM UTC

Users may be experiencing issues accessing our Web application, work.dispatch.me, and Mobile apps. We are working on the issue now.
monitoring Nov 11, 2024, 05:07 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 11, 2024, 05:37 PM UTC

This incident has been resolved. Thank you for being patient.

Read the full incident report →