Dispatch incident

Geocoding Issue When Entering Addresses

Minor Resolved View vendor source →

Dispatch experienced a minor incident on October 23, 2020 affecting Web Applications, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2020, 06:41 PM UTC
Resolved
Oct 23, 2020, 09:30 PM UTC
Duration
2h 48m
Detected by Pingoru
Oct 23, 2020, 06:41 PM UTC

Affected components

Web Applications

Update timeline

  1. monitoring Oct 23, 2020, 06:41 PM UTC

    We are currently monitoring an ongoing incident with our maps/geocoding vendor. Users attempting to add an address in our platform may experience an error after selecting the address from the suggested results. We apologize for the inconvenience and will update when we know more.

  2. resolved Oct 23, 2020, 09:30 PM UTC

    This incident has been resolved.