Dispatch incident

Inbox Replies Not Populating in Conversation Thread

Minor Resolved View vendor source →

Dispatch experienced a minor incident on November 25, 2020 affecting Email and SMS and 1 more component, lasting 10h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 02:47 PM UTC
Resolved
Nov 26, 2020, 01:31 AM UTC
Duration
10h 44m
Detected by Pingoru
Nov 25, 2020, 02:47 PM UTC

Affected components

EmailSMSInbox

Update timeline

  1. monitoring Nov 25, 2020, 02:47 PM UTC

    We are currently monitoring an issues with our vendor this morning around Inbox message replies. Replies may not be populating into the customer's Inbox conversion. You will still be alerted of messages via email notification. We will update when resolved.

  2. monitoring Nov 25, 2020, 03:34 PM UTC

    While we are continuing to monitor issues with Inbox message replies, users may also see some Email and SMS notifications being delayed as well.

  3. monitoring Nov 25, 2020, 06:31 PM UTC

    We are continuing to monitor this incident.

  4. monitoring Nov 25, 2020, 10:00 PM UTC

    We are continuing to monitor this incident.

  5. resolved Nov 26, 2020, 01:31 AM UTC

    This incident has been resolved. Thank you for being patient and we apologize for the inconvenience this caused today.