Dispatch experienced a minor incident on July 12, 2021 affecting Email and SMS and 1 more component, lasting 8h 21m. The incident has been resolved; the full update timeline is below.
Affected components
EmailSMSInbox
Update timeline
- investigating Jul 12, 2021, 03:04 PM UTC
We are currently noticing delays in SMS and Email notification delivery and are actively investigating.
- investigating Jul 12, 2021, 04:08 PM UTC
While we are continuing to investigate this issue, note that outbound Inbox messages are effected and customers will see delays in delivery.
- investigating Jul 12, 2021, 05:28 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 12, 2021, 06:15 PM UTC
Notifications are now processing quickly and we are continuing to monitor the issue.
- monitoring Jul 12, 2021, 10:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 12, 2021, 11:25 PM UTC
This incident has been resolved.