Dispatch experienced a minor incident on October 27, 2021 affecting SMS, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
SMS
Update timeline
- investigating Oct 27, 2021, 04:01 PM UTC
Some users may be experiencing delays in receiving verification codes for access to our mobile apps or web platform. We are actively investigating this issue.
- identified Oct 27, 2021, 04:27 PM UTC
Our messaging vendor is reporting SMS delays for AT&T. Users in Dispatch with AT&T as their mobile provider may see delays in receiving our verification codes for access.
- monitoring Oct 27, 2021, 06:50 PM UTC
Our messaging vendor is reporting recovery with AT&T SMS messages. We are continuing to monitor.
- resolved Oct 27, 2021, 09:31 PM UTC
This incident has been resolved.