Dispatch experienced a minor incident on December 7, 2021 affecting Connector Integration Endpoints and Files API and 1 more component, lasting 23h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:53 PM UTC
There’s an AWS outage causing delays in processing data. We are actively investigating the AWS issue.
- identified Dec 07, 2021, 06:25 PM UTC
Our team is continuing to investigate an issue impacting the flow of job data to Dispatch.
- identified Dec 07, 2021, 07:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 07, 2021, 09:06 PM UTC
Data delays appear to be mitigated but may still be intermittent. Other data such as PDF and Image attachments remain an issue.
- monitoring Dec 07, 2021, 11:40 PM UTC
We are continuing to monitor this issue, but we are seeing improvements with our photo and invoicing functionality.
- resolved Dec 08, 2021, 04:01 PM UTC
This incident has been resolved. Thank you for your patience.