Dispatch incident

Map Routing Service is not operational

Minor Resolved View vendor source →

Dispatch experienced a minor incident on December 14, 2021 affecting Web Applications, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 02:04 PM UTC
Resolved
Dec 15, 2021, 09:12 PM UTC
Duration
1d 7h
Detected by Pingoru
Dec 14, 2021, 02:04 PM UTC

Affected components

Web Applications

Update timeline

  1. identified Dec 14, 2021, 02:04 PM UTC

    The Map Routing Service is not operational. This impacts displaying the technician's travel route between appointments on the schedule map in Work. Their current location is displayed accurately, if known. The issue has been identified and we are working on a fix.

  2. monitoring Dec 15, 2021, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 15, 2021, 09:12 PM UTC

    This incident has been resolved.