Dispatch incident

SMS Notification Issues

Minor Resolved View vendor source →

Dispatch experienced a minor incident on February 19, 2022 affecting SMS, lasting 2d 14h. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2022, 01:00 AM UTC
Resolved
Feb 21, 2022, 03:58 PM UTC
Duration
2d 14h
Detected by Pingoru
Feb 19, 2022, 01:00 AM UTC

Affected components

SMS

Update timeline

  1. identified Feb 19, 2022, 01:00 AM UTC

    SMS messages are not going out and we are working on the issues. It may take several hours to restore.

  2. identified Feb 19, 2022, 01:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 19, 2022, 03:07 AM UTC

    SMS messages are sending again. We are continuing to monitor and will provide additional updates as needed.

  4. resolved Feb 21, 2022, 03:58 PM UTC

    This incident has been resolved.