Dispatch incident

Our mapping data is currently experiencing down time

Minor Resolved View vendor source →

Dispatch experienced a minor incident on March 30, 2022 affecting Mobile Applications and Web Applications and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2022, 01:52 AM UTC
Resolved
Mar 30, 2022, 03:42 AM UTC
Duration
1h 49m
Detected by Pingoru
Mar 30, 2022, 01:52 AM UTC

Affected components

Mobile ApplicationsWeb ApplicationsCustomer Portal

Update timeline

  1. investigating Mar 30, 2022, 01:52 AM UTC

    Our mapping data is currently experiencing down time. We are working to resolve the issue. This impacts our web applications for work and the customer portal when viewing map tiles while scheduling jobs.

  2. investigating Mar 30, 2022, 01:55 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 30, 2022, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 30, 2022, 03:42 AM UTC

    This incident has been resolved.