Dispatch experienced a minor incident on April 12, 2022 affecting Inbox, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 12, 2022, 04:03 PM UTC
We've identified an issue with customer replies displaying in Inbox. New customer replies showing in Work and Mobile are delayed approximately 10mins, but will appear. We are activity working on a resolution. Users are receiving email and SMS notifications as customers send messages.
- monitoring Apr 12, 2022, 05:37 PM UTC
The delay is no longer occurring. We will continue to monitor.
- monitoring Apr 13, 2022, 01:30 PM UTC
Delayed and backed up messages have been resolved, though we continue to investigate previous days messages not displaying
- monitoring Apr 13, 2022, 06:49 PM UTC
Delayed and backed up messages have been resolved, though we continue to investigate that some messages are not displaying
- resolved Apr 15, 2022, 02:26 PM UTC
This incident has been resolved.