Dispatch incident

Appointment Notification Issues

Notice Resolved View vendor source →

Dispatch experienced a notice incident on August 11, 2022 affecting Email and SMS, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2022, 08:21 PM UTC
Resolved
Aug 11, 2022, 08:21 PM UTC
Duration
—
Detected by Pingoru
Aug 11, 2022, 08:21 PM UTC

Affected components

EmailSMS

Update timeline

  1. resolved Aug 11, 2022, 08:21 PM UTC

    Between 12:00 and and 3:47PM, some appointment-level notifications were not sent (e.g.appointment started, enroute, scheduled, complete). This issue has been resolved and they are working again. Job-level notifications were not impacted.