Dispatch experienced a minor incident on October 17, 2022 affecting Mobile Applications, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2022, 08:14 PM UTC
Users of our Dispatch Manager and Dispatch Field mobile apps may be experiencing issues with long wait times when attempting to sign in. We are actively investigating this issue and will provide an update soon.
- identified Oct 17, 2022, 09:39 PM UTC
The issue have been identified and we expect a resolution soon.
- identified Oct 17, 2022, 09:56 PM UTC
An issue affecting one of our vendors is causing the problems that we are seeing with mobile app access. We are working with the vendor to resolve this issue ASAP.
- monitoring Oct 17, 2022, 10:53 PM UTC
We are beginning to see this issue recover but are continuing to monitor.
- monitoring Oct 18, 2022, 02:34 PM UTC
As of 10PM ET Monday, the applications are fully operational, but we continue to monitor the situation.
- resolved Oct 18, 2022, 08:46 PM UTC
This incident has been resolved.