Dispatch experienced a major incident on June 13, 2023 affecting Mobile Applications and Connector Integration Endpoints and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile ApplicationsConnector Integration EndpointsDirect API AvailabilityWeb ApplicationsThird Party Integrations and ProvidersCustomer PortalNotifications Events
Update timeline
- investigating Jun 13, 2023, 07:42 PM UTC
There's an AWS outage causing delays in processing data, including uploading photos, and Connect integrations. We are actively investigating the AWS issue.
- identified Jun 13, 2023, 10:21 PM UTC
AWS is recovering from their issue but there will be delays as backlogged data is processed. Performance will be impacted for a period of time. We expect recovery soon.
- monitoring Jun 13, 2023, 10:31 PM UTC
The outage has been resolved and we will continue to monitor.
- resolved Jun 13, 2023, 11:04 PM UTC
This incident has been resolved. Thank you for your patience.