Dispatch experienced a critical incident on September 26, 2024 affecting Mobile Applications and Direct API Availability and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile ApplicationsDirect API AvailabilityWeb Applications
Update timeline
- investigating Sep 26, 2024, 03:48 PM UTC
We are currently investigating an issue that is affecting access to our web and mobile platforms. We will share updates as we know more. Thank you for being patient.
- investigating Sep 26, 2024, 03:50 PM UTC
We are continuing to investigate this issue.
- identified Sep 26, 2024, 04:25 PM UTC
The issue has been identified and users may start seeing access restored.
- monitoring Sep 26, 2024, 04:48 PM UTC
We are seeing accessibility improve and users should be able to login again. Thank you for being patient.
- resolved Sep 26, 2024, 07:04 PM UTC
This incident has been resolved. Thank you for being patient.