Digital Pharmacist incident

Cloud IVR Degraded Performance

Minor Resolved View vendor source →

Digital Pharmacist experienced a minor incident on April 13, 2020 affecting Digital Pharmacist IVR Services (Legacy Cloud), lasting 20h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2020, 05:31 PM UTC
Resolved
Apr 14, 2020, 02:00 PM UTC
Duration
20h 28m
Detected by Pingoru
Apr 13, 2020, 05:31 PM UTC

Affected components

Digital Pharmacist IVR Services (Legacy Cloud)

Update timeline

  1. investigating Apr 13, 2020, 05:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 13, 2020, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2020, 02:00 PM UTC

    After monitoring the incident overnight and this morning, the incident has been resolved. Thank you for your patience.