Digital Pharmacist incident

Patients Unable to Create Accounts or Reset Passwords

Notice Resolved View vendor source →

Digital Pharmacist experienced a notice incident on April 27, 2026 affecting Mobile App Services and Inbox / Messaging and 1 more component, lasting 19h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 07:28 PM UTC
Resolved
Apr 28, 2026, 02:32 PM UTC
Duration
19h 3m
Detected by Pingoru
Apr 27, 2026, 07:28 PM UTC

Affected components

Mobile App ServicesInbox / MessagingRefill Processing

Update timeline

  1. investigating Apr 27, 2026, 07:28 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2026, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 28, 2026, 02:32 PM UTC

    This incident has been resolved.