Digital Pharmacist experienced a notice incident on May 20, 2020 affecting Refill Processing, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Refill Processing
Update timeline
- identified May 20, 2020, 03:20 PM UTC
Due to a significant increase in refills, our refill processing may appear slower than normal, we are taking corrective actions.
- monitoring May 20, 2020, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 20, 2020, 03:39 PM UTC
Corrective actions and resources applied to manage demand. We are continuing to monitor processing to ensure timely refills.
- resolved May 20, 2020, 07:43 PM UTC
The refill processing actions to manage the increase in volume have proven effective. Thank you for your patience.