Digital Pharmacist incident

Outbound Voice Messages Issue

Critical Resolved View vendor source →

Digital Pharmacist experienced a critical incident on July 17, 2020 affecting Outbound Voice Messaging Service, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 04:03 PM UTC
Resolved
Jul 17, 2020, 08:47 PM UTC
Duration
4h 44m
Detected by Pingoru
Jul 17, 2020, 04:03 PM UTC

Affected components

Outbound Voice Messaging Service

Update timeline

  1. investigating Jul 17, 2020, 04:03 PM UTC

    We are currently investigating an issue with outbound voice messages. This impacts all clients with outbound voice services only.

  2. monitoring Jul 17, 2020, 05:18 PM UTC

    The issue has been identified and corrected. We will continue to monitor Outbound Voice Services.

  3. resolved Jul 17, 2020, 08:47 PM UTC

    The issue is resolved.