Digital Pharmacist experienced a major incident on September 9, 2020 affecting NPE IVR and Digital Pharmacist IVR Services (Legacy Cloud), lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2020, 02:05 PM UTC
We are experiencing are experiencing an issue with our Voice Services. We are investigating and working with our Service Provider to resolve the issue. Thank you for your patience.
- investigating Sep 09, 2020, 06:07 PM UTC
We are still experiencing issues and researching a solution. Only a small number of clients are impacted by this issue. If you are experiencing the issue, please contact our support team.
- identified Sep 10, 2020, 12:55 PM UTC
Our service provider has identified the issue and is working to resolve it.
- monitoring Sep 10, 2020, 01:42 PM UTC
Our service provider has identified and corrected the issue. We will continue to monitor the services throughout the day. Thank you for your patience.
- resolved Sep 10, 2020, 09:02 PM UTC
The issue has been resolved. We will continue to monitor the services. Thank you for your patience.