Digital Pharmacist incident
Degraded Performance - Refill Processing
Digital Pharmacist experienced a minor incident on October 14, 2020 affecting Refill Processing, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2020, 12:32 PM UTC
We are currently investigating this issue.
- monitoring Oct 14, 2020, 01:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 14, 2020, 03:19 PM UTC
Your WebSocket Listener Service may have lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.
- resolved Oct 14, 2020, 07:52 PM UTC
This incident has been resolved.