Digital Pharmacist experienced a minor incident on October 19, 2020 affecting NPE IVR, lasting 22h 53m. The incident has been resolved; the full update timeline is below.
Affected components
NPE IVR
Update timeline
- investigating Oct 19, 2020, 02:53 PM UTC
We are currently investigating this issue.
- monitoring Oct 19, 2020, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2020, 01:47 PM UTC
After monitoring the correction for an extended period, the problem has not reproduced itself. The issue is resolved.