Digital Pharmacist incident

Service Provider experiencing intermittent issues

Minor Resolved View vendor source →

Digital Pharmacist experienced a minor incident on October 28, 2020 affecting NPE IVR and Digital Pharmacist IVR Services (Legacy Cloud), lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2020, 07:00 PM UTC
Resolved
Oct 29, 2020, 07:49 PM UTC
Duration
1d
Detected by Pingoru
Oct 28, 2020, 07:00 PM UTC

Affected components

NPE IVRDigital Pharmacist IVR Services (Legacy Cloud)

Update timeline

  1. investigating Oct 28, 2020, 07:00 PM UTC

    Our Call Management service provider is experiencing some intermittent issues. A very small group of clients may be experiencing failures in IVR transferring calls.

  2. monitoring Oct 29, 2020, 01:06 PM UTC

    Our service provider has identified the issue and have begun making corrections. We will continue to monitor the situation for the remainder of today.

  3. resolved Oct 29, 2020, 07:49 PM UTC

    The issue is resolved, no new reports of call transfers failing have been reported.