Digital Pharmacist incident

Our Call Management service provider is experiencing some intermittent issues. A very small group of clients may be experiencing failures in IVR transferring calls.

Digital Pharmacist experienced a major incident on January 21, 2021 affecting NPE IVR and Digital Pharmacist IVR Services (Legacy Cloud), lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started: Jan 21, 2021, 11:23 PM UTC
Resolved: Jan 22, 2021, 02:26 AM UTC
Duration: 3h 2m
Detected by Pingoru: Jan 21, 2021, 11:23 PM UTC

Affected components

NPE IVRDigital Pharmacist IVR Services (Legacy Cloud)

Update timeline

investigating Jan 21, 2021, 11:23 PM UTC

If you are affected, we advise to turn off call-forwarding until service has been restored. We will continue to provide updates as we learn more.
monitoring Jan 22, 2021, 02:24 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 22, 2021, 02:26 AM UTC

This incident has been resolved.