Digital Pharmacist incident

SMS Messages not being delivered (intermittent issue)

Major Resolved View vendor source →

Digital Pharmacist experienced a major incident on January 22, 2021 affecting Inbox / Messaging, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2021, 11:04 PM UTC
Resolved
Jan 23, 2021, 01:47 AM UTC
Duration
2h 42m
Detected by Pingoru
Jan 22, 2021, 11:04 PM UTC

Affected components

Inbox / Messaging

Update timeline

  1. identified Jan 22, 2021, 11:04 PM UTC

    We're experiencing intermittent issues with the sending of SMS messages to some patients. In some cases, the first message that includes the URL to navigate to the HIPAA-secure portal is being filtered out at the carrier level. We're actively working on a fix with our vendor and will keep this page updated as we work towards a fix.

  2. resolved Jan 23, 2021, 01:47 AM UTC

    Our vendor has confirmed that this should no longer be an issue.