Digital Pharmacist incident

We are investigating reports of IVR "System Unavailable".

Notice Resolved View vendor source →

Digital Pharmacist experienced a notice incident on February 1, 2021 affecting NPE IVR, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 03:38 PM UTC
Resolved
Feb 01, 2021, 06:29 PM UTC
Duration
2h 51m
Detected by Pingoru
Feb 01, 2021, 03:38 PM UTC

Affected components

NPE IVR

Update timeline

  1. investigating Feb 01, 2021, 03:38 PM UTC

    We are currently investigating this issue.

  2. identified Feb 01, 2021, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 01, 2021, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 01, 2021, 06:29 PM UTC

    This incident has been resolved.