Digital Pharmacist experienced a minor incident on May 11, 2021 affecting Refill Processing, lasting 17h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Refill Processing
Update timeline
- investigating May 11, 2021, 09:42 PM UTC
We have identified an issue where the WebSocket Listener Service lost connection from the pharmacy's client machine. The issue can be resolved by restarting the 'WebSocketListener' Service or rebooting the local machine where the Refill TeleManager Software (Application with Red Telephone Icon) resides. Pharmacies impacted will receive faxes until the connection has been restored. This may also cause delayed orders to the pharmacy.
- monitoring May 11, 2021, 09:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2021, 03:20 PM UTC
This incident has been resolved. Thank you for your patience.