Digital Pharmacist incident

IVR and Refill Processing Impacted

Major Resolved View vendor source →

Digital Pharmacist experienced a major incident on June 29, 2021 affecting Refill Processing, lasting 35d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2021, 10:00 PM UTC
Resolved
Aug 04, 2021, 09:48 PM UTC
Duration
35d 23h
Detected by Pingoru
Jun 29, 2021, 10:00 PM UTC

Affected components

Refill Processing

Update timeline

  1. investigating Jun 29, 2021, 10:00 PM UTC

    We are currently investigating an issue regarding IVR and Refill Processing.

  2. monitoring Jun 30, 2021, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 04, 2021, 09:48 PM UTC

    This incident has been resolved.