Digital Pharmacist experienced a notice incident on August 4, 2021 affecting NPE IVR and Digital Pharmacist IVR Services (Legacy Cloud), lasting 17h 34m. The incident has been resolved; the full update timeline is below.
Affected components
NPE IVRDigital Pharmacist IVR Services (Legacy Cloud)
Update timeline
- investigating Aug 04, 2021, 09:51 PM UTC
Digital Pharmacist IVR is experiencing degraded performance. One of our service providers is having issues with call traffic. We are monitoring the status and will update everyone as we learn more.
- investigating Aug 04, 2021, 09:52 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 04, 2021, 10:40 PM UTC
Our Service Provider has resolve the issue. We will be monitoring to ensure systems are performing as expected.
- monitoring Aug 05, 2021, 03:25 PM UTC
This incident has been resolved.
- resolved Aug 05, 2021, 03:25 PM UTC
This incident has been resolved.