Digital Pharmacist incident

Reports of Inbound and Outbound SMS and MMS Delivery Delays

Notice Resolved View vendor source →

Digital Pharmacist experienced a notice incident on January 14, 2022 affecting Outbound SMS Messaging Service and Inbox / Messaging, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2022, 04:37 PM UTC
Resolved
Jan 16, 2022, 01:08 AM UTC
Duration
1d 8h
Detected by Pingoru
Jan 14, 2022, 04:37 PM UTC

Affected components

Outbound SMS Messaging ServiceInbox / Messaging

Update timeline

  1. investigating Jan 14, 2022, 04:37 PM UTC

    We have received reports from 2 of our SMS providers that they are detecting and experiencing carrier level issues. Our team is continuing to monitor the situation and will provide updates as they become available.

  2. investigating Jan 14, 2022, 05:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 14, 2022, 09:53 PM UTC

    Our providers have officially indicated that their systems are now in a recovery state. We are still seeing some delays but all SMS services appear to be operational.

  4. resolved Jan 16, 2022, 01:08 AM UTC

    This incident has been resolved.