Digital Pharmacist incident

WebSockets and Refill Processing Delays

Notice Resolved View vendor source →

Digital Pharmacist experienced a notice incident on August 25, 2021 affecting Refill Processing, lasting 143d 11h. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2021, 01:47 PM UTC
Resolved
Jan 16, 2022, 01:09 AM UTC
Duration
143d 11h
Detected by Pingoru
Aug 25, 2021, 01:47 PM UTC

Affected components

Refill Processing

Update timeline

  1. investigating Aug 25, 2021, 01:47 PM UTC

    We have identified an issue where the WebSocket Listener Service is loosing connection from the pharmacy's client machine. This impacts refill processing so you may experience delays in refill requests and status.

  2. investigating Aug 31, 2021, 07:44 PM UTC

    This morning we continued to observe connection issues, specifically between 12 AM - 9 AM Eastern Time. The system appears stable at the moment but our teams are still diligently investigating.

  3. monitoring Sep 28, 2021, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2022, 01:09 AM UTC

    This incident has been resolved.