Digital Pharmacist incident

API Gateway service degraded

Major Resolved View vendor source →

Digital Pharmacist experienced a major incident on July 1, 2022 affecting NPE IVR and Mobile App Services and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2022, 09:46 PM UTC
Resolved
Jul 01, 2022, 11:15 PM UTC
Duration
1h 28m
Detected by Pingoru
Jul 01, 2022, 09:46 PM UTC

Affected components

NPE IVRMobile App ServicesPharmacy DashboardInbox / MessagingRefill Processing

Update timeline

  1. identified Jul 01, 2022, 09:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 01, 2022, 10:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 01, 2022, 10:47 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 01, 2022, 10:47 PM UTC

    We are continuing to monitor for additional network disruption.

  5. resolved Jul 01, 2022, 11:15 PM UTC

    This incident has been resolved.