Digital Pharmacist incident

Issues with DNS Service Provider

Critical Resolved View vendor source →

Digital Pharmacist experienced a critical incident on May 1, 2023 affecting Website Services and Outbound SMS Messaging Service and 1 more component, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2023, 02:52 PM UTC
Resolved
May 01, 2023, 07:45 PM UTC
Duration
4h 53m
Detected by Pingoru
May 01, 2023, 02:52 PM UTC

Affected components

Website ServicesOutbound SMS Messaging ServiceNPE IVRMobile App ServicesDigital Pharmacist IVR Services (Legacy Cloud)Outbound Voice Messaging ServiceContent ServicesVow IVRPharmacy DashboardInbox / Messaging

Update timeline

  1. investigating May 01, 2023, 02:52 PM UTC

    An issue with our DNS service provider is causing system-wide issues, affecting most sub-systems. We are working with the provider now to resolve this issue.

  2. investigating May 01, 2023, 02:52 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2023, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 01, 2023, 03:14 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 01, 2023, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring May 01, 2023, 03:37 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 01, 2023, 07:45 PM UTC

    This incident has been resolved.