Digital Pharmacist experienced a critical incident on April 21, 2020 affecting Digital Pharmacist IVR Services (Legacy Cloud), lasting 7d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2020, 04:25 PM UTC
We are investigating reports of IVR Issues.
- monitoring Apr 21, 2020, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 22, 2020, 03:21 PM UTC
Over the last two weeks, we have been experiencing intermittent issues from updates we made that have caused problems with our clients. We are reverting our changes from the last two weeks to a stable solution. If you are experiencing issues with your websockets, please reboot your Windows box.
- monitoring Apr 22, 2020, 03:57 PM UTC
We have reverted our changes back to a stable solution. We are monitoring to ensure that services are delivered consistently. If you are experiencing issues with WebSocket connections or are receiving faxes instead of PMS updates, please reboot your Windows box that is runing WebSockets.
- resolved Apr 29, 2020, 01:25 PM UTC
After monitoring for a full week to ensure our actions to resolve the issue were successful, the incident is resolved. Thank you for your patience. We will be providing a report of the issue within the week.