Digital Pharmacist incident
Refill Processing - Degraded Performance
Digital Pharmacist experienced a minor incident on June 11, 2021 affecting Refill Processing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2021, 08:08 PM UTC
We are currently investigating this issue.
- monitoring May 29, 2021, 01:00 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 01, 2021, 04:18 PM UTC
We are currently investigating this issue.
- investigating Jun 01, 2021, 08:02 PM UTC
We're aware of the issue and are working quickly to identify the cause of the interruption so we can introduce a fix. We will update here with additional information as we have it. Until then, you should anticipate intermittent faxes for processing refills instead of direct PMS integrations. Apologies for the inconvenience and we hope to have this fixed ASAP.
- monitoring Jun 02, 2021, 04:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2021, 09:21 PM UTC
This incident has been resolved.