Digital Pharmacist incident

Degraded Performance and Issues with Cloud Provider

Notice Resolved View vendor source →

Digital Pharmacist experienced a notice incident on May 6, 2022 affecting Website Services and Outbound SMS Messaging Service and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 01:18 PM UTC
Resolved
May 09, 2022, 01:54 PM UTC
Duration
3d
Detected by Pingoru
May 06, 2022, 01:18 PM UTC

Affected components

Website ServicesOutbound SMS Messaging ServiceNPE IVRMobile App ServicesDigital Pharmacist IVR Services (Legacy Cloud)Outbound Voice Messaging ServiceContent ServicesPharmacy DashboardInbox / MessagingRefill Processing

Update timeline

  1. investigating May 06, 2022, 01:18 PM UTC

    We are investigating reports of degraded system performance due to an issue our cloud provider is experiencing. More updates to follow.

  2. monitoring May 06, 2022, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 09, 2022, 01:54 PM UTC

    This incident has been resolved.