Digital Pharmacist experienced a critical incident on November 6, 2023 affecting Inbox / Messaging, lasting 9d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2023, 04:43 PM UTC
We are currently investigating this issue.
- identified Nov 06, 2023, 05:54 PM UTC
Right now our carrier is experiencing issues with service and are working to resolve as soon as possible.
- identified Nov 06, 2023, 05:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 07, 2023, 05:47 PM UTC
We are continuing to work on a fix for this issue.
- investigating Nov 09, 2023, 03:46 PM UTC
We are very close to a resolution, thank you for your patience!
- investigating Nov 13, 2023, 03:50 PM UTC
We are very close to a resolution, thank you for your patience!
- identified Nov 14, 2023, 09:05 PM UTC
Unfortunately the issue with our carrier is taking longer than expected and we do not have an ETA at the moment. The team has worked very diligently in taking all necessary steps we can on our side. We now have to wait on our carrier for the word and we do sincerely apologize for any troubles this has caused. Your patience is more appreciated than you know and we hope to be in touch with an update soon!
- monitoring Nov 15, 2023, 05:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 16, 2023, 04:00 PM UTC
This incident has been resolved.