Digital Pacific Outage History

Started Oct 21, 2026, 01:11 PM UTC· resolved Oct 22, 2026, 01:58 PM UTC

1. identified Oct 21, 2026, 01:11 PM UTC

   We are currently aware of an issue affecting email delivery and website availability. Our Engineering Team is actively investigating the issue and working around the clock to restore normal service as quickly as possible. Please be assured that resolving this issue remains our highest priority. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while our team works to resolve the issue.

2. monitoring Oct 21, 2026, 03:36 PM UTC

   The issue affecting email delivery and website availability has now been resolved. Our Engineering Team has confirmed that websites and email services are operating normally. We will continue to monitor the services to ensure stability. We appreciate your patience and understanding while we worked to address this issue.

3. resolved Oct 22, 2026, 01:58 PM UTC

   This incident has been resolved.

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Started Oct 12, 2026, 11:34 PM UTC· resolved Oct 13, 2026, 03:58 AM UTC

1. identified Oct 12, 2026, 11:34 PM UTC

   We have identified an issue affecting email services. Customers may experience difficulties sending emails to external mail servers and receiving incoming emails. Some messages may be delayed or rejected. Local email delivery remains operational, but email delivery involving external mail servers may be affected. Our technical team is working to resolve the issue. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

2. resolved Oct 13, 2026, 03:58 AM UTC

   The email issue has been resolved. Email sending and receiving services are now operating normally. We apologize for the inconvenience and appreciate your patience.

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Started Sep 01, 2026, 11:29 AM UTC· resolved Sep 14, 2026, 01:46 PM UTC

1. identified Sep 01, 2026, 11:29 AM UTC

   We are currently aware of an issue affecting email delivery and website availability. Our Engineering Team is actively investigating the issue and working around the clock to restore normal service as quickly as possible. Please be assured that resolving this issue remains our highest priority. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while our team works to resolve the issue.

2. monitoring Sep 01, 2026, 01:46 PM UTC

   The issue affecting email delivery and website availability has now been resolved. Our Engineering Team has confirmed that websites and email services are operating normally. We will continue to monitor the services to ensure stability. We appreciate your patience and understanding while we worked to address this issue.

3. resolved Sep 14, 2026, 01:46 PM UTC

   This incident has been resolved.

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Started Aug 14, 2026, 01:12 AM UTC· resolved Aug 14, 2026, 01:59 AM UTC

1. investigating Aug 14, 2026, 01:12 AM UTC

   We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible. Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance. We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

2. resolved Aug 14, 2026, 01:59 AM UTC

   Our phone support lines have now been restored and are fully operational. Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again. We apologize for the inconvenience and appreciate your patience and understanding. Live Chat Support: Our live chat support remains available 24/7 if you need further assistance.

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Started Aug 03, 2026, 10:29 AM UTC· resolved Sep 14, 2026, 01:46 PM UTC

1. monitoring Aug 03, 2026, 10:29 AM UTC

   Dear Customers, cPanel has released a security update to address CVE-2026-58048, a database privilege escalation vulnerability affecting supported cPanel & WHM versions. We strongly recommend that all customers update their servers to the patched versions available. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/42285745783703-Security-CVE-2026-58048-Database-Privilege-Escalation Action Required Please log in to your server via SSH as the root user and run the following command: /scripts/upcp This command will download and install the latest available cPanel & WHM updates, including the security fixes released by cPanel. After the update completes, verify your cPanel version: /usr/local/cpanel/cpanel -V Why This Update required This security release addresses a vulnerability that could allow privilege escalation within the database environment. Applying the latest cPanel update is the recommended mitigation from cPanel and helps protect your server from potential exploitation. If you are unable to perform the update or experience any issues during the upgrade process, please contact our support team. We will be happy to assist you.

2. resolved Sep 14, 2026, 01:46 PM UTC

   This incident has been resolved.

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Started Jul 31, 2026, 01:49 AM UTC· resolved Aug 03, 2026, 10:20 AM UTC

1. identified Jul 31, 2026, 01:49 AM UTC

   We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails. Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

2. resolved Aug 03, 2026, 10:20 AM UTC

   The issue affecting the email services, along with webmail access, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

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Started Jul 29, 2026, 12:12 PM UTC· resolved Aug 12, 2026, 11:38 AM UTC

1. identified Jul 29, 2026, 12:12 PM UTC

   We are aware of an issue currently affecting email delivery to Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

2. resolved Aug 12, 2026, 11:38 AM UTC

   The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.

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Started Jul 21, 2026, 04:08 AM UTC· resolved Jul 29, 2026, 12:05 PM UTC

1. identified Jul 21, 2026, 04:08 AM UTC

   We are aware of an issue that is preventing some customers from accessing websites and emails. Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

2. monitoring Jul 21, 2026, 04:52 AM UTC

   Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers. A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible. We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability. Thank you for your patience and understanding.

3. resolved Jul 29, 2026, 12:05 PM UTC

   This incident has been resolved.

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Started Jul 03, 2026, 09:57 AM UTC· resolved Aug 12, 2026, 10:09 AM UTC

1. monitoring Jul 03, 2026, 09:57 AM UTC

   Dear Customer, We are writing to share an important update regarding the evolving landscape of security patching. Microsoft has recently announced that due to advancements in AI-driven security research, the volume and frequency of security updates both on the regular Patch Tuesday schedule and through occasional out-of-band releases are increasing. As the frequency of updates increases, keeping your operating systems and software current is more critical than ever. To ensure your Windows Dedicated Server environment remains secure, we ask that you be prepared to manage and apply security patches to your servers promptly as they are released. Staying current with these updates is essential to protecting your infrastructure against emerging threats. For more details, refer A note on patch Tuesday (https://www.microsoft.com/en-us/msrc/blog/2026/05/a-note-on-patch-tuesday) To help maintain the security and stability of your environment, we recommend the following best practices: Review and apply the latest Windows security updates and patches as soon as practical after their release to address known vulnerabilities and security risks; and Strengthen your security posture by enabling Multi-Factor Authentication (MFA/2FA), using dedicated administrative accounts, limiting privileged access, and implementing other recommended security controls. These measures can significantly reduce the risk of compromise and help maintain the security of your systems. Please note that the Microsoft patch release will require a server reboot for the updates to be fully applied. After installing the patches, kindly ensure that the server is restarted at the earliest opportunity to complete the update process and avoid any pending update-related issues.'’’ Should you have any questions or need further assistance, please feel free to reach out to our Support team.

2. resolved Aug 12, 2026, 10:09 AM UTC

   This incident has been resolved.

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Started Jun 14, 2026, 10:38 PM UTC· resolved Jul 29, 2026, 12:14 PM UTC

1. identified Jun 14, 2026, 10:38 PM UTC

   We are aware of an issue currently affecting email delivery to certain external providers, including Gmail and Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution

2. monitoring Jun 15, 2026, 03:22 AM UTC

   The issue affecting email delivery to certain external recipients has now been resolved. Our investigation determined that the issue was related to the SpamExperts email filtering service. As part of the remediation process, the API version was updated, which restored normal email delivery operations. Our Team will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this issue.

3. resolved Jul 29, 2026, 12:14 PM UTC

   This incident has been resolved.

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Started Jun 05, 2026, 03:59 AM UTC· resolved Jul 29, 2026, 12:17 PM UTC

1. identified Jun 05, 2026, 03:59 AM UTC

   We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts. After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing. What this means for you: -No action is required: You do not need to alter your email settings or open a support ticket. -Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies. Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally. We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.

2. resolved Jul 29, 2026, 12:17 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 04:05 AM UTC· resolved Jul 29, 2026, 12:19 PM UTC

1. identified May 18, 2026, 04:05 AM UTC

   We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

2. monitoring May 18, 2026, 04:51 AM UTC

   The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

3. identified May 18, 2026, 06:33 AM UTC

   We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

4. monitoring May 18, 2026, 11:32 AM UTC

   The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

5. resolved Jul 29, 2026, 12:19 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 05:44 PM UTC· resolved Jul 29, 2026, 12:19 PM UTC

1. monitoring May 08, 2026, 05:44 PM UTC

   As part of the latest security advisories released by cPanel, customers using VPS and Dedicated Servers are strongly advised to ensure the following components are updated to the latest supported versions: cPanel & WHM EasyApache packages Operating System Kernel cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact. Please refer to the official advisories below for more details: https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026 https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918 https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end. We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.

2. resolved Jul 29, 2026, 12:19 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 06:59 AM UTC· resolved Jul 29, 2026, 12:19 PM UTC

1. identified May 08, 2026, 06:59 AM UTC

   This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released. For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST. Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice. Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime. We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.

2. monitoring May 08, 2026, 05:38 PM UTC

   The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background. As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue. Workaround for VPS & Dedicated customers: Access the server terminal via WHM >> Terminal: These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied. Thank you for your patience and understanding.

3. resolved Jul 29, 2026, 12:19 PM UTC

   This incident has been resolved.

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Started Sep 22, 2025, 01:18 AM UTC· resolved Sep 30, 2025, 12:59 AM UTC

1. investigating Sep 22, 2025, 01:18 AM UTC

   We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmres18.auserver.com.au vmres21.auserver.com.au vmcp07.premium-hosting.com.au vmcp74.digitalpacific.com.au vmcp84.digitalpacific.com.au vmcp93.digitalpacific.com.au vmpl03.digitalpacific.com.au

2. identified Sep 22, 2025, 01:18 AM UTC

   The issue has been identified and is being worked on.

3. identified Sep 22, 2025, 03:57 AM UTC

   Update: Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.

4. identified Sep 23, 2025, 01:08 AM UTC

   The restoration of server vmres21.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

5. identified Sep 23, 2025, 06:56 PM UTC

   The restoration of server vmres18.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

6. identified Sep 23, 2025, 09:48 PM UTC

   The restoration of server vmpl03.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

7. identified Sep 24, 2025, 01:52 AM UTC

   The restoration of server vmcp93.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

8. identified Sep 26, 2025, 01:08 AM UTC

   The restoration of servers vmcp07.premium-hosting.com.au and vmcp74.digitalpacific.com.au has been completed successfully. All services on the servers have resumed and are functioning normally. Restoration of vmcp84.digitalpacific.com.au is still in progress. We will keep you updated on their status.

9. resolved Sep 30, 2025, 12:59 AM UTC

   Our engineering team has completed the necessary corrective actions, and services have now been restored. All impacted servers are back online and operating normally. We sincerely apologise for the disruption and thank you for your patience while we worked to resolve this matter.

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Started Mar 13, 2025, 11:37 PM UTC· resolved Mar 14, 2025, 12:22 AM UTC

1. investigating Mar 13, 2025, 11:37 PM UTC

   We are currently performing emergency maintenance on vmcp74.digitalpacific.com.au During this time, affected services may experience intermittent downtime or degraded performance. Our system administrators actively working to resolve the issue as quickly as possible. We will provide updates as soon as maintenance is completed.

2. resolved Mar 14, 2025, 12:22 AM UTC

   We are pleased to inform you that the maintenance has been successfully completed and the server is fully operational.

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Started Mar 10, 2025, 03:48 AM UTC· resolved Apr 09, 2025, 04:44 AM UTC

1. investigating Mar 10, 2025, 03:48 AM UTC

   This is to inform you that we are experiencing a web service issue on vmpl02.digitalpacific.com.au, which may result in intermittent website access. Our team is investigating the issue with high priority, and we will keep you updated with further information.

2. monitoring Mar 13, 2025, 11:43 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 09, 2025, 04:44 AM UTC

   This incident has been resolved.

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Started Jan 14, 2025, 01:16 AM UTC· resolved Jan 14, 2025, 04:10 AM UTC

1. identified Jan 14, 2025, 01:16 AM UTC

   All WordPress websites are experiencing login issues due to a Recaptcha problem. We are actively investigating the issue and will provide updates on the status page as soon as more information becomes available.

2. resolved Jan 14, 2025, 04:10 AM UTC

   The issue affecting WordPress website logins has been successfully resolved.

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Started Nov 25, 2024, 03:42 AM UTC· resolved Nov 28, 2024, 03:36 AM UTC

1. investigating Nov 25, 2024, 03:42 AM UTC

   Our monitoring has detected a networking device has gone offline. This has impacted a small number of customer-dedicated servers.

2. investigating Nov 25, 2024, 03:42 AM UTC

   We are continuing to investigate this issue.

3. investigating Nov 25, 2024, 04:57 AM UTC

   Our Networking team is still looking into this matter. We will keep you posted with further updates

4. resolved Nov 28, 2024, 03:36 AM UTC

   The networking device is replaced and is backup online.

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