Digital Pacific incident

Service Interruption - Shared/Reseller Hosting Server

Critical Resolved View vendor source →

Digital Pacific experienced a critical incident on September 22, 2025 affecting Personal and Business Hosting and Reseller Hosting, lasting 7d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 01:18 AM UTC
Resolved
Sep 30, 2025, 12:59 AM UTC
Duration
7d 23h
Detected by Pingoru
Sep 22, 2025, 01:18 AM UTC

Affected components

Personal and Business HostingReseller Hosting

Update timeline

  1. investigating Sep 22, 2025, 01:18 AM UTC

    We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmres18.auserver.com.au vmres21.auserver.com.au vmcp07.premium-hosting.com.au vmcp74.digitalpacific.com.au vmcp84.digitalpacific.com.au vmcp93.digitalpacific.com.au vmpl03.digitalpacific.com.au

  2. identified Sep 22, 2025, 01:18 AM UTC

    The issue has been identified and is being worked on.

  3. identified Sep 22, 2025, 03:57 AM UTC

    Update: Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.

  4. identified Sep 23, 2025, 01:08 AM UTC

    The restoration of server vmres21.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

  5. identified Sep 23, 2025, 06:56 PM UTC

    The restoration of server vmres18.auserver.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

  6. identified Sep 23, 2025, 09:48 PM UTC

    The restoration of server vmpl03.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

  7. identified Sep 24, 2025, 01:52 AM UTC

    The restoration of server vmcp93.digitalpacific.com.au has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.

  8. identified Sep 26, 2025, 01:08 AM UTC

    The restoration of servers vmcp07.premium-hosting.com.au and vmcp74.digitalpacific.com.au has been completed successfully. All services on the servers have resumed and are functioning normally. Restoration of vmcp84.digitalpacific.com.au is still in progress. We will keep you updated on their status.

  9. resolved Sep 30, 2025, 12:59 AM UTC

    Our engineering team has completed the necessary corrective actions, and services have now been restored. All impacted servers are back online and operating normally. We sincerely apologise for the disruption and thank you for your patience while we worked to resolve this matter.